Common Questions

My order arrived damaged or incorrect. Can I get a replacement?

We take great care in packaging our ceramics, cutlery, food storage, and bath accessories. If you've received a damaged or incorrect item, please contact us immediately with photos of the product and packaging. We'll prioritize your request and arrange a prompt replacement to make things right.

My tracking isn't updating. When will I receive my order?

While we strive for prompt delivery, carrier delays can occasionally happen. If your tracking hasn't updated recently and your package is beyond its expected delivery date, please reach out to our team. We'll gladly investigate the status of your delivery with the carrier to ensure your items reach you safely.

I didn't receive an order confirmation email. Can I get an update on my order?

We automatically send order confirmations upon checkout. If you haven't received yours, please check your spam or junk folder. If it's still missing, please contact our team to verify your email address and receive an update on your order's status.

Can I cancel my order?

We process orders quickly to ensure timely delivery. If you need to cancel your order, please reach out as soon as possible. Once we've processed an order for shipping, it can't be cancelled.

I changed my mind about the product I received. Can I get a refund?

We want you to love your new home accessories. However, to maintain our accessible pricing and boutique experience, we aren't able to accept returns or exchanges for a change of mind or personal preference. For complete details, please review our Return Policy.

Email

Customer Care:
[email protected]

Partnership Inquiries:
[email protected]

Social Media

Mailing Address

ModernTurtle.com
329 Howe Street, Unit 618
Vancouver, BC V6C 3N2
Canada