General Questions

How do I contact customer service about my order?

You can contact us by:

Unfortunately, we don't have phone or live chat support.

How do I cancel my order?

If we haven't started processing your order, you can cancel your order on the Order History page or by submitting the Guest Order Cancellation Request form.

In Order History, you'll see a Cancel button next to the View button. Select the Cancel button to cancel your order.

If you don't see a Cancel button (and your order status is labeled Processing), it means we've already started processing your order and your order is in our warehouse system to be shipped out. Unfortunately, we're unable to cancel an order once it has entered the shipping process.

How do I track my order?

You can track your order on the Order History page or from the shipping confirmation email that we sent to you when we shipped your order.

Please check our Shipping Info page for more information about our shipping process.

How do I view my order history?

You can view your order history using My Account.

If you don't have an account, please refer to your order confirmation email.

What payment methods do you accept?

We accept:

  • Credit/Debit Cards (Visa, Mastercard, American Express, and Discover)
  • PayPal

We do NOT accept cash, checks, money orders, wire transfers, instant payments (e.g., Zelle), or cryptocurrencies.

Orders

How do I contact customer service about my order?

You can contact us by:

Unfortunately, we don't have phone or live chat support.

How do I cancel my order?

If we haven't started processing your order, you can cancel your order on the Order History page or by submitting the Guest Order Cancellation Request form.

In Order History, you'll see a Cancel button next to the View button. Select the Cancel button to cancel your order.

If you don't see a Cancel button (and your order status is labeled Processing), it means we've already started processing your order and your order is in our warehouse system to be shipped out. Unfortunately, we're unable to cancel an order once it has entered the shipping process.

How do I view my order history?

You can view your order history using My Account.

If you don't have an account, please refer to your order confirmation email.

Can I change my order?

Unfortunately, we're unable to make changes to an order once it's placed. However, you're welcome to cancel your order and place a new order with the necessary changes.

Payment

What payment methods do you accept?

We accept:

  • Credit/Debit Cards (Visa, Mastercard, American Express, and Discover)
  • PayPal

We do NOT accept cash, checks, money orders, wire transfers, instant payments (e.g., Zelle), or cryptocurrencies.

Shipping & Tracking

How do I track my order?

You can track your order on the Order History page or from the shipping confirmation email that we sent to you when we shipped your order.

Please check our Shipping Info page for more information about our shipping process.

Do you have a faster shipping method?

Unfortunately, we don't have a faster shipping method that's reasonably priced. For international packages, courier services (like DHL) charge us almost 3 times more than postal services.

Our goal is to keep our products affordable. The savings we get from using postal services are passed on to you.

How much does shipping cost?

We offer FREE shipping on everything. No minimum purchase required.

How long does it take to ship my order?

The total delivery time is 8 to 20 days.

It takes 1 to 8 days for us to process your order and 7 to 12 days for the postal services to ship your order.

Please check our Shipping Info page for more information about our shipping process.

Do you ship to my country?

We currently ship to the 48 contiguous United States only.

Returns & Refunds

How do I return an item for a refund?

You can start a return by using the Refund Request form.

Please check our Return Policy for more information.

What's your return policy?

We'll refund you if your order:

  1. Hasn't arrived within 45 days of the day we shipped your order, or
  2. Isn't as described

We do not accept returns if you decided you no longer want the product.

Please check our Return Policy for more information.

Other Questions

What should I do if someone hacked my account?
If you suspect someone hacked your account, please contact us immediately. Once we receive your message, we'll be able to help you from there.
How do I deactivate my account?

You can deactivate your account by sending us a request on the Account Deactivation Request page.

Before you deactivate your account, please make sure you don't have any recent orders that are still on the way to you. Deactivating your account will prevent you from accessing your recent orders.

Need assistance? We're ready to answer your questions.

Contact Us