Frequently Asked Questions
About ModernTurtle.com
Founded in 2018, ModernTurtle.com is a vibrant, independent online boutique based in Vancouver, BC, specializing in design-forward home accessories. Our established team is dedicated to helping you elevate your living space with pieces that balance style, functionality, and excellent everyday value.
We're based in Vancouver, BC. To offer our complete curated collection to a wider audience while keeping our prices incredibly accessible, we operate exclusively as an online retailer and don't maintain a physical storefront. Our team carefully packs and ships all orders directly from our local warehouse.
Our collections focus on thoughtfully selected home accessories, including ceramics, cutlery, stainless steel food storage, and aesthetic bath accessories. We prioritize beautifully manufactured pieces that combine practical utility with a modern, boutique aesthetic.
We believe great design should be accessible to everyone. We source our catalogue globally, collaborating with trusted manufacturing partners to discover dependable, stylish everyday pieces. We offer that warm, curated boutique shopping experience, paired seamlessly with the excellent, accessible quality you'd expect from your favourite large home goods stores.
Placing Your Order
No, you don't need an account to shop with us. We offer a seamless guest checkout experience. However, creating an account allows you to securely save shipping details, track deliveries efficiently, and review past purchases in one convenient place.
We begin processing orders immediately to ensure prompt delivery. If you need to modify or cancel your purchase, please contact us right away. Provided your order hasn't left our warehouse, we'll gladly accommodate your request.
Given the curated nature of our store, select pieces may sell out quickly. If an item you desire is currently unavailable, please reach out to us, and we'll notify you as soon as we expect a restock.
Yes. Upon completing your checkout, we'll promptly email a confirmation containing your order number and receipt. If you don't see it within a few minutes, please check your spam folder.
Checkout & Security
We accept all major credit cards, including Visa, Mastercard, and American Express. We also offer PayPal, secure express checkout options like Apple Pay and Google Pay, and Klarna for our Canadian customers.
Absolutely. Your privacy and security are paramount. Our checkout process is fully encrypted, and we employ industry-standard security protocols to protect your data. We don't store your credit card information on our servers.
Our default currency is Canadian Dollars (CAD). If you're shopping from the United States, our website automatically adjusts to display and process your order in US Dollars (USD). Please note that we currently only ship within Canada and the US.
We calculate applicable sales taxes at checkout based on your shipping destination. As a registered Canadian company, we collect GST, HST, and provincial taxes, such as BC PST, where applicable.
Delivery & Tracking
We pack and dispatch all orders directly from our Vancouver, BC warehouse. We partner with reliable carriers to ensure your pieces arrive safely and securely.
Our team typically processes and packs orders within 1 to 2 business days. Once your package leaves our warehouse, you can expect delivery within 3 to 6 business days for Canadian addresses, and 6 to 10 business days for US destinations.
We offer a straightforward flat shipping rate of $9 for all orders across Canada and the United States.
Yes, we ship to the United States. For our US customers, we ship all orders Delivery Duty Paid (DDP). Your flat shipping fee already includes any required customs duties or taxes, ensuring you won't face unexpected charges upon delivery.
Once your order ships, we'll send a confirmation email containing your tracking number and a direct link, allowing you to monitor your package's progress until it arrives.
Returns & Exchanges
We pack every order with the utmost care, but we understand that transit accidents occasionally happen. If your item arrives damaged, or if you receive the incorrect piece, please contact us and include a clear photograph of both the item and the shipping box. We'll promptly arrange a replacement or a full refund. For minor imperfections where you'd prefer to keep the piece, we can also discuss a fair partial refund.
If your package hasn't arrived and the tracking information is no longer updating, please reach out to us. If your package is officially deemed lost in transit, we'll immediately issue a full refund or send a replacement.
As an independent small business, we're focused on maintaining highly accessible pricing and fast processing, so we aren't able to accept returns or exchanges for a change of mind or personal preference. To help you find exactly what you're looking for, we provide highly detailed descriptions and clear, accurate photos of every piece. For complete details, please review our Return Policy.
