Shipping Info

Our Commitment to You

At ModernTurtle.com, we're committed to getting your order to you as quickly and smoothly as possible. We offer free shipping on all orders—no minimum purchase required.

Our fulfillment partner selects the best delivery option based on your location and the products you order, ensuring each shipment is carefully packed and shipped with reliable tracking. Standard processing times vary between 1 to 8 days, depending on availability, with delivery typically within 7 to 12 days once shipped.

Your Shipping Journey: Step-by-Step

1. Order Confirmation

Once your order is placed, you'll get an email confirmation with your order details.

2. Processing

Our fulfillment partner ensures your order is carefully prepared, with processing times ranging from 1 to 8 days depending on product availability.

3. Shipping

We'll send you a shipping confirmation email with a tracking link once your order is on the way. Delivery typically takes 7 to 12 days.

4. Delivery

Your order arrives at your doorstep. Enjoy your new ModernTurtle.com item!

Our Delivery Partners

We offer a range of shipping methods tailored to your location and product. Our fulfillment partner carefully selects the carrier that'll provide the most reliable service for your order, ensuring the best delivery option is chosen for each shipment.

Carriers we work with:

Cainiao

Cainiao

Global

DHL

DHL

Global

FedEx

FedEx

Global

GOFO Express

GOFO Express

United States

Hailify

Hailify

United States

OnTrac

OnTrac

United States

PiggyShip

PiggyShip

United States

SpeedX

SpeedX

United States

UniUni

UniUni

Canada

UPS

UPS

United States

USPS

USPS

United States

Yanwen

Yanwen

China

Order Processing Times

All orders are processed based on their location. If your order is at one of our fulfillment centers, it'll be processed within 1 to 2 days. If it's located at one of the manufacturers' warehouses, processing can take 1 to 8 days.

If your order includes products with different processing times (some at our fulfillment centers and some at the manufacturers' warehouses), our fulfillment partner will ship the items in multiple shipments to ensure you receive your products as quickly as possible. Please note that processing times are separate from shipping times and may vary based on product type.

Our Fulfillment Centers

Our inventory is managed across multiple fulfillment centers to ensure efficient processing and shipping. These centers are located in:

  • Cranbury, NJ
  • Chino, CA
  • Richmond, BC, Canada
  • Jinhua, China

Depending on stock availability, your order will be processed and shipped from one of these centers. The estimated delivery date, based on the fulfillment center, is listed on the product page.

How to Track Your Shipment

Once your order has shipped, we'll send you a tracking link to follow its progress on our shipment tracking page. If the carrier used for your order isn't available on our tracker, we'll provide a direct link to the carrier's website so you can track it there instead.

Please note that it may take more than 7 days for your package to update to the "In Transit" stage. Some carriers only scan packages closer to delivery, so tracking details may not show until then.

Frequently Asked Questions

When will my order ship?

Orders are typically processed within 1 to 8 days, depending on product location and availability. Once shipped, we'll send you a tracking link to follow its progress.

Can I get faster shipping?

At this time, we're unable to offer expedited shipping options. However, our fulfillment partner works with us to process and ship your order as quickly as possible, ensuring it meets the estimated delivery timeframe.

Where do you ship?

We currently ship within the contiguous United States only. Unfortunately, we can't ship to Alaska, Hawaii, or international locations.

How long does delivery take?

Standard delivery times are 7 to 12 days after your order ships. Times may vary based on the shipping location and method.

Can I track my order?

Yes, we'll send you a tracking link once your order ships. You can track it on our shipment tracking page, or we'll provide a link to the carrier's website if needed.

Will my order ship in multiple packages?

If your order includes items with different processing times, our fulfillment partner may ship them in separate packages to get each product to you as quickly as possible.

Do you offer free shipping?

Yes, we offer free shipping on all orders with no minimum purchase required!

Can I choose my shipping carrier?

Our fulfillment partner selects the best carrier based on your location and the items in your order. This helps us ensure reliable delivery.

What if my tracking hasn't updated?

Tracking can take up to 7 days to show "In Transit." Some carriers only scan packages closer to delivery, so updates may appear closer to arrival.

Need assistance? We're ready to answer your questions.