Shipping Info
Shipping at a Glance
At ModernTurtle.com, we offer a simple $9 flat-rate shipping fee for all orders across Canada and the United States. All of our curated collections ship directly from our bustling Vancouver, BC fulfillment centre.
Our dedicated team processes orders within 1 to 2 business days. Once shipped, delivery typically takes 3 to 6 business days within Canada, and 6 to 10 business days for the US.
Your Order Journey
We want you to feel completely confident from the moment you check out to the day your items arrive. Here's what you can expect as we prepare your perfect pieces for their new home:
1. Order Placed
You'll receive a confirmation email with your complete order details.
2. Processing
Our team carefully inspects and securely packs your items within 1 to 2 business days.
3. Shipped
As soon as your package leaves our facility, we'll send you a tracking number to follow its journey.
4. Delivered
Your beautiful new additions arrive safely at your door, ready to elevate your space.
Delivery Details & Carriers
Canada Post
Canada
Chit Chats
Canada
PostNL
United States
USPS
United States
We partner with trusted delivery services to ensure your items arrive safely and efficiently. After our standard 1 to 2 business days for processing, Canadian deliveries arrive in 3 to 6 business days, while US deliveries take 6 to 10 business days.
Please note that we currently ship exclusively to the US and non-remote locations within Canada. At this time, we aren't able to accommodate deliveries to remote Canadian regions or international destinations outside of North America.
Tracking & Customer Care
Every order includes a tracking number, so you can monitor your shipment's progress from our Vancouver facility to your home. We monitor our deliveries closely to ensure a smooth, reliable experience.
If your tracking information hasn't updated recently and your package is beyond its expected delivery date, please reach out. Our customer service team is always here to investigate with the carrier and resolve any issues promptly.
